Complete trash from these customer service centers. Our business with Smithtown KIA dealership is out the drain.Īnd again, unfortunately there is nothing they can do for us. We don’t get any follow up phone calls and we still don't have a rental car. For attempting to the most that you can to help.īut our car has been at the dealership/shop for close to 2 weeks. And here’s KIAs number, they could maybe help you. (on top of the almost two weeks I have already waited with my car still in the shop) to get the car to been seen and get a rental. Oh, let me give him some credit, “I jumped you in front of everyone else (15 others with similar situation), but we still have to wait for “KIA members” to come in to check your car.
Tom (a guy who give insulting opinion AND THINKS HE IS ABLE TO DIAGNOSE CARS BECAUSE HES SEEN IT HAPPEN BUT CAN’T DIAGNOSE OR SAY WHAT THE PROBLEM IS) and Kevin who oversees Erika and Tom, and yet still couldn't do a xxxx thing for us. We spoke to Erica ("Manager/handler for car rentals") who does not know her job because the people their set her up for failure. New Kia Specials Pre-Owned Specials Service Specials New Kia Specials. Phone: 84 1450 E Camelback Road Directions Phoenix, AZ 85014. So we had the car towed to KIA following day. Stop by our dealership on today to explore our Kia inventory Skip to main content. Car completely died on us on a busy highway, with kids in the car. We brought it to the shop, they proclaimed to have finally fixed all the issues, and not even 2 months in, our car seized up. I'm not sure what the xxxx "bumper to bumper Warranty" even means if they can't fix an issue in which we don't have control of. We spent nearly $900.00 for the maintenance which they couldn't cover under warranty. Called KIA again to bring it in the shop, they told us they could not take us in for ANOTHER 2 weeks. Not sure what exactly caused it but we had a leak and the pressure sensor lit up. Car is under warranty we didn't have our car for 40 days and it took 2 weeks to get a rental. We could not get a rental car for nearly 2 weeks! Again, told us, “Unfortunately there’s nothing we can do, we don't have any car rentals". Within that waiting period we requested for a rental car. By far one of the most ridiculous things to tell a customer. They eventually told us it was a "transfer case issue that could have also caused a transmission issue." They told us it was "possibly your fault by the way you drive".
They said "ok, bring it in" but we couldn't get a diagnosis of the car for about a week. We told them it was an urgent matter because our car sounded like it was going to "blow-up". They told us we couldn't been seen "until a week or two" because there are other cars with similar problems.
We heard a forceful churning noise from underneath the car and we called KIA to see if they can take us in. And we were told that the car was in great condition at the time of buying it.Ībout a few months later we started having car issues. We bought a 2016 KIA Sorento in June 2020.
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